At TiniPicnic, we want you to be happy with your purchase. If your order isn’t quite what you expected, you can return it under the conditions outlined below.

Return Conditions

• You have 14 days after receiving your order to let us know that you would like to return it.

• After notifying us of your return, you have an additional 14 days to send the product back.

• You may inspect and assess the product as you reasonably would in a physical store.

• Please return the product carefully packaged and, where possible, in its original packaging.

• If the product has been handled or used beyond what is necessary to assess it and this results in a loss of value, we may deduct the diminished value from your refund.

• Products that have been specifically personalized according to your wishes may, in certain cases, be excluded from the right of withdrawal.

How to Make a Return

1. Send an email to info@tinipicnic.com and include your order number. You may also tell us why you are returning the product. This is optional, but your feedback helps us improve our products and service.

2. We will send you the return instructions as soon as possible.

3. Carefully package the product and return it according to the instructions provided.

Refunds

After you notify us of your return, we will refund the amount due as soon as possible and within the applicable legal timeframe. We may withhold the refund until we have received the returned product or until you provide proof that you have sent it back, whichever occurs first.

Your refund will be issued using the same payment method used for the original purchase, unless otherwise agreed.

Return Shipping Costs

The direct cost of returning your order is your responsibility, unless the product was delivered damaged, defective, or incorrect.

Received a Damaged, Defective or Incorrect Product?

That’s not the experience we want you to have. Please contact us as soon as possible at info@tinipicnic.com and, where possible, include your order number and a photo of the product.

We’ll review the issue and work with you to find an appropriate solution.

Questions?

If you have any questions about a return or are unsure whether your order is eligible, please feel free to contact us. We’re happy to help.

Email: info@tinipicnic.com
Response time: Within 1–2 business days (Monday–Friday)